REFUND POLICY

1. General Refund Policy

Sales are final. Due to the nature of exclusive lead generation services and the immediate delivery of prospect information, LeadsReady.ai does not offer refunds for purchased leads.

2. Lead Replacement Guarantee

While we do not provide monetary refunds, we guarantee the quality of our leads through our replacement policy. We will replace leads in the following circumstances:

• Geographic Area: Leads delivered outside your specified geographic territory
• Age Range: Leads that fall outside your requested age parameters
• Duplicate Leads: If you receive the same lead information twice
• Incomplete Information: Leads missing critical contact information

3. Replacement Request Process

To request a lead replacement, you must:

1. Contact us within 48 hours of receiving the lead
2. Provide the specific lead ID or reference number
3. Clearly explain the quality issue or discrepancy
4. Send your request to support@leadsready.ai

Replacement requests submitted after 48 hours will not be honored.

4. What We Do NOT Replace

Lead replacements are not provided for the following reasons:

• Prospect does not answer phone calls
• Prospect is no longer interested in insurance
• Prospect has already purchased insurance from another agent
• Prospect requests not to be contacted again
• Difficulty reaching or connecting with the prospect
• Prospect does not qualify for coverage due to health reasons
• General dissatisfaction with lead quality or conversion rates

5. Exclusivity Guarantee

All leads are sold exclusively to one agent. If you discover that a lead was sold to multiple agents, we will provide a replacement lead and investigate the issue immediately. This guarantee is one of our core commitments to maintaining lead quality and exclusivity.

6. Shipping Information

Our lead generation service is delivered electronically. No physical products are shipped. Leads are typically delivered via secure email or through our client portal within 24-48 hours of order confirmation and payment processing.

7. Quality Assurance Process

Before delivery, all leads undergo our quality assurance process to ensure they meet our standards and your specifications. This includes verification of:

• Geographic location accuracy
• Age verification
• Contact information completeness
• Lead exclusivity status
• Compliance with marketing regulations

8. Dispute Resolution

If you believe a lead replacement request was unfairly denied, you may escalate the matter by contacting our customer service supervisor at support@leadsready.ai. All disputes will be reviewed within 5 business days.

9. Payment Processing

In the event of a payment processing error or technical issue that prevents lead delivery, we will either deliver the leads as promised or issue a full refund to your original payment method within 5-10 business days.

10. Contact Information

For any questions regarding our refund policy or to submit a lead replacement request, please contact us: